App development for debt collection company
Ultimo sought to expand its services into digital channels to streamline billing and debt collection while reducing internal costs. Our team helped with that by implementing a call centre and process automation. By seamlessly integrating solutions, we have facilitated automatic billing and online payments, not only streamlining the process for both Ultimo and its customers but also significantly reducing their internal costs.
Services
Technologies
The project’s business needs
The client wanted to improve business operations by extending services to digital channels, increasing settlements and improving receivables collection. To achieve this, they set out to reduce internal costs by deploying a call centre and implementing process automation.
Their new system prioritises seamless customer service across various channels, focusing on easy use and fast problem resolution. It facilitates automatic settlements and online payments by using AWS solutions for development. The UX designer’s stakeholder collaboration resulted in a clear functional division, ensuring user expectations aligned with business needs. This approach reflects a commitment to optimising performance and increasing customer satisfaction while leveraging digital transformation.
Our service and responsibilities
Our work began with preparing initial screen designs, ensuring that the visual representation of the architecture was in sync with the project’s objectives. Then, we articulated the business logic, outlining the processes and functionalities that would steer the system.
As we transitioned into the implementation phase, we focused on configuring the infrastructure in the AWS Cloud environment to optimise performance, scalability, and security. One of our key responsibilities was integrating the system with external systems to ensure seamless communication and data exchange. We implemented frontend and backend development, ensuring each component works harmoniously to provide a consistent user experience. We submitted testing protocols to verify the integrity and functionality of the system, ensuring high quality and reliability.
We also took on project management responsibilities, overseeing the entire project lifecycle on the provider side. This included coordinating resources, managing timelines, and mitigating risk to ensure successful project delivery within scope and budget.
The result
The new system was designed to provide integrated customer service and communication through various channels, with a consistent digital experience. It is user-friendly, helps customers deal with issues quickly, and enables automatic settlements. The system is built from the customer’s perspective and handles communication, support, and online payments.
If you’re interested in implementing an automated solution for your business, please contact our financial services experts to discuss your needs.
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