CRM Systems

CRM system implementation

We take care of our CRM systems from start to finish. We begin with selecting a development strategy, followed by business process analysis and improvement, implementation and configuration, and continue through to maintenance or handover of the finished system into the hands of the customer. We understand that a clear definition of goals and a critical view of business strategy are key to designing an effective CRM system. 

We operate within a model that we have developed, which uses document templates, tools for monitoring activities or proven software solutions to facilitate work. The experience of our close-knit, professional team translates into faster results and significant cost reductions.  

• Choose a proven model and do not overpay for software services.  
• Invest in CRM where it is needed and cost-effective  
• Benefit from a comprehensive service with full support, documentation and team training 
• Build a competitive advantage based on a long-term strategy 

Support and maintenance

By observing and learning about our customers’ needs, we have developed a multi-dimensional CRM support model. It allows you to use our resources flexibly, ordering hours in attractive packages, choosing to support specific specialists or entire teams whose competencies cover much more than just CRM systems. By choosing from our offer, you will not only receive comprehensive assistance and solutions, but also significantly reduce costs. 

• Choose the most attractive hourly package and do not overspend  
• Benefit from the extensive experience of our team of experts, available when you need it 
• Ensure optimal operation of your CRM system under the care of specialists 
• Save and receive discounts in a flexible support model

Implementation audit

Our customers choose this service frequently. Within a predetermined budget, we will conduct a thorough audit of your company’s CRM system implementation, taking into account the business objective and the tools used.

In the audit, we focus on mapping the system and determining the direction of development, as well as analysing potential risks, such as data leakage or reduced efficiency. The whole thing is brought together in a detailed report that indicates areas of concern and recommendations from our specialists. 

• Learn about your system’s weaknesses and how to fix them  
• Prepare your company for potential threats  
• Check whether the implemented CRM meets your business objectives  
• Improve the efficiency and effectiveness of your system at a low cost

A full 360° view of your B2B and B2C customers

The systems we develop can be fully integrated with the applications you use (ERP, Marketing Automation, analytics, mobile applications).
This allows you to get all the customer information you need to grow and scale your business in your CRM system.

We design solutions in such a way that you can make the most of the opportunities available to you, using all available data. The integration of the CRM system with applications and tools is also a tremendous convenience for the entire customer team, conveniently aggregating all information in one place.  

• Know your customers’ needs at every stage   
• Scale your business based on data  
• Use the full potential of all tools and applications  
• Conveniently collect and analyse information about your customers 

AI-supported sales and customer service

We work closely with Spyrosoft’s AI department, exploring the solutions and technologies used by some of the world’s largest companies.

In our R&D lab, we have designed, among other things, VoicePro – an interactive consultant integrated with Salesforce CRM. This is one solution that significantly reduces customer service costs, and streamlines the work of the service desk.

• Improve the work of the Service Desk with artificial intelligence  
• Increase customer satisfaction by reducing waiting times  
• Reduce costs and increase service quality  
• Make the most of the potential of artificial intelligence in business development 

Marketing automation

We implement systems that support marketing activities, primarily in the B2B sector. We place particular emphasis on appropriate customer segmentation and personalisation of messages.

The use of AI-based technologies, artificial intelligence, allows us to find the ideal moment when a customer should receive an advertising message.

The marketing automation solutions we design use almost all communication channels, such as email, social media, mobile apps, and websites.  

• Win customers with a customised approach  
• Present your offer at the best possible moment  
• Manage all channels from one centralised dashboard  
• Run your advertising campaigns easier than ever before